1. Introduction
This Refund Policy explains how refunds are handled by MR STEVEN RICHARD TOPPLE for payments made in connection with our freight and logistics services. It applies to services booked through steventopple.top or arranged directly with us.
2. Scope
This website does not process payments directly. Quotations and bookings are arranged by email and confirmed against the terms in your quotation. Refunds in respect of our services are handled under the terms below and any applicable conditions of carriage.
3. When refunds apply
A refund may be issued where:
- We are unable to provide the service you have booked and confirm.
- A payment error results in an overpayment or duplicate charge.
- You cancel a booking before services begin, in line with section 5 below.
- A valid claim is accepted in relation to services that were paid for but not delivered.
4. Non-refundable charges
The following are generally non-refundable:
- Costs already paid to third parties, including carriers, customs authorities, ports and agents.
- Customs duties, taxes and similar government charges.
- Administration or cancellation fees where a booking has been confirmed and work has begun.
- Insurance premiums paid for cover that has been arranged.
5. Cancellations
Cancellation requests must be sent to nguyenhoangluan230176@gmail.com. Where a cancellation is accepted, we will refund any portion of payment that is not already committed to third-party charges or completed work. Any refund is subject to a reasonable administration fee where applicable.
6. How to request a refund
To request a refund, contact us with the following information:
- Your name and contact details.
- The invoice or booking reference.
- The reason for the refund request.
- Any supporting evidence, such as receipts or correspondence.
7. Processing time
Refunds that are approved will be returned using the original payment method wherever possible. Refunds are generally processed within 14 working days of approval, although third-party processing times may vary.
8. Disputes
If you are not satisfied with how a refund request has been handled, please contact us in the first instance. We aim to resolve all complaints fairly and promptly. Nothing in this policy affects your statutory rights under the laws of England and Wales.
9. Changes to this policy
We may update this Refund Policy from time to time. The latest version will always be published on this page with an updated revision date.
10. Contact
For any questions or refund requests, contact us at nguyenhoangluan230176@gmail.com or by post at 35 Woodmere, Bracknell RG12 9QD, United Kingdom.